NCFE Level 2 Sample Exam Paper

[Jenny]

Link to Paper (http://www.ncfe.org.uk/download/misc-qual-files/100-2444-X/Sample%20Exam%20Paper.pdf)

SAMPLE PAPER - NCFE
Level 2 Certificate in Counselling Skills
Time Allowed 40 MINUTES

Question 1
To gain more experience in the use of counselling skills, you have volunteered two hours a week as a listener at a local day care centre. You realise that it would help if you understood more about how to work with people who find speech/speaking difficult.
Briefly explain one step you could take to improve your knowledge in this area.
1 mark


Question 2
In many helping relationships it is important to be aware of the risk of creating dependence. An important part of your role is that of encouraging client autonomy.
Briefly explain what ‘autonomy’ means to a client.
2 marks


Question 3
Alicia is a victim support worker and she has been working with Jack following a burglary at his home. She is concerned as he appears to have lost weight and he looks very pale. It has now been 12 weeks since the burglary and Jack has told her he is not interested in eating. He cannot sleep as he finds he has to keep checking that the windows and doors are all locked.
Identify two steps Alicia could take to begin to explore possibilities for an ethical referral.
2 marks


Question 4
Ling is a debt advisor. He asked Jessica, “When was the last time you paid your mortgage?”
Identify the skill used and explain why it was useful in the context of Ling's role.
2 marks


Question 5
Mary is a support worker at a drop-in centre for young people. Ashlee, a student, has seen Mary twice before to talk about some problems she has been experiencing with another student at college. She said that she is 18, although Mary thinks she looks younger.
During her third visit, Ashlee tells Mary that she has been using cocaine to help her to cope. Mary tells Ashlee that she is going to call her parents to discuss getting her some drug counselling. Ashlee is very angry.
a) Do you think Mary is acting ethically? Yes or No
b) Briefly explain your response to 5a.
2 marks


Question 6
You realise that you have a tendency to ask a lot of questions when using your counselling skills.
Identify two steps you can take to begin to address this.
2 marks


Question 7
Summarising is a very useful counselling skill, especially when coming to the end of a helping session.
Briefly explain what ‘summarising’ is.
1 mark


Question 8
The Citizens Advice Bureau in a nearby town is open until 9pm on Thursday evenings. The manager is aware that late opening raises some additional issues around risk and safety. She has drawn up some safety guidelines for staff who work until 9pm.
Identify one of the guidelines / suggestions that the manager may have made.
1 mark


Question 9
Identify two non-verbal ways you could show someone that you are giving him or her your full attention - that you are actively listening.
(If you use an acronym, or an abbreviation, in your response you must identify what each initial represents or you will not be awarded any marks)
2 marks


Question 10
Aziz asks if you could tell him how he can find some help or support as he feels he has lost confidence following his divorce.
Identify one way that you could help Aziz to find potential sources of support.
1 mark